Grievance Policy

Policy on Questions and Grievances

Circle Tail, Inc. allows internal recourse by providing applicants, clients, staff, and volunteers an internal chain of command contact list in the event of any questions, concerns, problems, or grievances.

It is expected that grievances are first managed on a peer to peer level; if the issue is not adequately resolved to the satisfaction of all involved, then the following escalation process may be initiated.

In the event that a peer-to-peer issue is not adequately resolved, a written question, concern, problem or grievance should be submitted to the Executive Director. The Executive Director shall ensure that all written questions, concerns, problems or grievances are addressed within 10 working days and to the satisfaction of all involved. Resolution shall be documented, and all correspondence shall be maintained on file at Circle Tail, Inc.

If the issue or grievance involves the Executive Director, or is not satisfactorily resolved by the Executive Director, the correspondence can be sent to a Board Officer. Board officers shall address the concern within 10 working days and resolve to the satisfaction of all involved.

An issue or grievance may be appealed by submitting a written request for appeal to a Board Officer. Please Contact Us to start the process. The request must be submitted within 10 working days of notification of the original decision and must include reasons for appeal.

The filed documents shall be reviewed on an annual basis by the Executive Director and a member of the board. Trends and/or repetitive persons shall be noted and assessed for any further action. Documents that exceed one year may be purged.